The Short Version

Cookware works hard. Genuine Exchange gives authenticated owners a clear next step: return an eligible worn piece and replace that individual piece at 70% off.

Wear is part of cookware ownership.

A pan touches heat, utensils, detergent, food acids, storage racks and other cookware. Even when cared for well, its appearance and release can change over time. Treating wear as an ownership question—not a customer failure—creates a better starting point for service.

Replacement does not have to mean starting over.

When an eligible piece is ready to be replaced, your authenticated account shows the exchange path for that individual item.

Care still comes before exchange.

Good care comes first. When replacement is appropriate, return the eligible worn piece and use Genuine Exchange to replace that individual item at 70% off.

What the 70% exchange covers.

The 70% Genuine Exchange discount applies to the eligible replacement piece—not the full cookware set. Product authentication, eligibility, worn-item return, shipping, and current U.S. terms apply.

Evidence + Limits

The goal is simple: make qualified single-piece replacement more affordable while good care comes first.

Service terms stay close to the benefit, so you can see what is eligible before you exchange.